Patient, accurate customer support, with automations that help me reply faster.

I'm Hud, a customer support and General, Admin and Executive virtual assistant from Zamboanga City, Philippines, and a graduating Computer Engineering student.

I help businesses reply to customer emails and messages, keep the inbox organized, and follow up so no customer is left waiting. I stay patient and polite, keep my replies clear, and check the details before I send them.

My customer-facing experience is real and daily. I work as a foodpanda delivery rider and a Maxim motorcycle taxi driver, where every trip ends with a customer I need to keep happy, often in bad weather and on tight delivery times. Before that, I worked as service crew at JM Shawarma and Merry Mango, taking orders, handling payments and dealing with complaints at a busy counter. Since 2020 I've also dealt with the suppliers and customers of my family's grocery distribution business, along with its records and payments.

My nights in the Philippines are fully free for client work, so I can cover US and UK business hours. I speak English, Filipino, Tausug, Chavacano and Bisaya.

I also build AI automations that help me reply faster. For my own VA work, I built a team of 8 AI assistants using Google Sheets, Gmail, Calendar, Drive, Apps Script and the Gemini API, all connected so they pass work to each other. Ivan sorts the inbox and drafts replies, Fiona handles follow-ups, Ava handles appointment reminders and scheduling, and the rest cover receipts, weekly client reports, a morning brief, lead research and outreach.

You can see them in a live pixel office on this site and chat with them too. Tina at the Front Desk answers visitors politely, takes their details, and passes their message to me, the same kind of first-line support I can set up for your customers, with a person always reading what matters.

Automation finishes routine work faster, so I can take on more of your to-do list in the same hours. But it still needs human judgement: my automations draft and flag, and I read and decide before any reply reaches your customers. The automation handles the repetitive part; I handle everything that needs a person.

I'm Career Service Professional eligible, and at university I've led teams as a Project Manager on three web system projects. Once hired, I'll stop my riding work so it never takes time or focus away from your customers. I keep client and customer information strictly confidential and I'm happy to sign an NDA.